Departure Info

Passengers are advised to check in according to the time advised by their ground handling agents. Passengers are also advised to pack their belongings according to the restrictions on the carriage of Liquids, Aerosols and Gels in hand-carry luggage, before arriving at the airport.

GST Refund Claim for Purchases With eTRS Tickets

If you wish to claim your Goods and Service Tax (GST) refunds for goods purchased and to be brought out of Singapore, please use the e-TRS kiosk available just outside the Departure Hall to process your claim prior to check-in. Should there be a request for verification by the system, please proceed to the Immigration Counter located in the Departure Hall with your purchases, receipt(s) and eTRS ticket(s) or your credit card (if it is used as a token) for inspection by the Immigration officer. You can receive your refunds through your credit card or bank cheque. For refunds through bank cheque, you will have to deposit your forms into the designated Global Tax Free mailbox at Seletar Airport. 

Security Checks

All departing passengers are required to have their travel documents checked by the security officers, as well as during immigration clearance. To expedite clearance, passengers are requested to have ready their travel documents (ie. passport, boarding pass, etc.). Some passengers may be required to have their hand-carry luggage screened at the departure hall.

Departure Gate

All passengers are required to undergo security screening and have their hand-carry baggage x-rayed. It is a universal practice that passengers are prohibited from carrying any potentially dangerous items on their bodies, in their clothing or in their hand-carry baggage. Therefore, passengers should not have any sharp objects with them or in their hand-carry baggage. If a passenger needs to carry such items for his or her trip, the items should be packed into the checked baggage. The security officers at the departure gate may confiscate any items deemed to be potentially dangerous either at their professional discretion or at the request of the ground handling agents.

Passengers with medical conditions who need to carry medical items such as needles or syringes in their hand-carry baggage should have with them and produce the appropriate medical advice.

Passengers who wish to have fragile items manually inspected instead of x-ray examination may make such requests to the security screening officers.